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Documentation

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Guest user Created:   Nov 07, 2017 Last commented:   Nov 07, 2017

Documentation

"I had a question, regarding the Document Control I have just been involved with the ISO team as a document custodian. I was wanting to understand what all needs to be in the document control section, like the Document owner / Document Author etc"
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Nov 07, 2017

Answer:
Most of the ISO standards, including ISO 20000 in section, contains requirements for the documents. Additionally, you have to be careful while creating document templates and documents related to processes and procedures in order to avoid overhead.
Our toolkit contains "Procedure for Document and Record Control" (https://advisera.com//wp-content/uploads//sites/6/2015/06/Procedure_for_Document_and_Record_Control_Premium_EN.pdf) which is used to set rules for all documents in scope of the SMS.

In following articles you can find few details how to approach the topic:
"How to structure ISO 20000 documentation" https://advisera.com/20000academy/blog/2016/09/27/how-to-structure-iso20000-documentation/
"Defining roles and responsibilities for ISO 20000-based IT Service Management" https://ad visera.com/20000academy/blog/2017/10/18/defining-roles-and-responsibilities-for-iso-20000-based-it-service-management/

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Nov 07, 2017

Nov 07, 2017