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Incident Management template

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Guest user Created:   Oct 26, 2018 Last commented:   Oct 26, 2018

Incident Management template

I have a question regarding the Incident Management Policy located here: https://advisera.com/20000academy/documentation/incident-management-policy/ is this policy based on Security Incidents or general IT Break / Fix incidents? I'm trying to find a template to cover the latter and almost everything i'm finding is for Security Incident Managements.
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Branimir Valentic Oct 26, 2018

Answer:
Yes, this is general template for managing incidents and is not (only) security related.
I suggest you to check this free webinar recording on Incident Management "ITIL Incident Management Process Demystified" https://advisera.com/20000academy/webinar/itil-incident-management-process-demystified-free-webinar-on-demand/
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Oct 26, 2018

Oct 26, 2018

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