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Incident Management template
I have a question regarding the Incident Management Policy located here: https://advisera.com/20000academy/documentation/incident-management-policy/ is this policy based on Security Incidents or general IT Break / Fix incidents? I'm trying to find a template to cover the latter and almost everything i'm finding is for Security Incident Managements.
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Branimir Valentic
Oct 26, 2018
Answer:
Yes, this is general template for managing incidents and is not (only) security related.
I suggest you to check this free webinar recording on Incident Management "ITIL Incident Management Process Demystified" https://advisera.com/20000academy/webinar/itil-incident-management-process-demystified-free-webinar-on-demand/
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Oct 26, 2018
Oct 26, 2018
Oct 26, 2018