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Configuration Item

ITIL & ISO 20000

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Guest user Created: Dec 13, 2017 Last commented: Dec 13, 2017

Configuration Item

ITIL & ISO 20000

what is a configuration item?

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Branimir Valentic Dec 13, 2017

Answer:
Configuration Item, or CI is service assets that need to be managed to deliver the service. That could be e.g. your PC, but also its hard drive, memory, processor...
Following articles will give you more information:
"What is the role of the Service Asset and Configuration Manager according to ITIL/ISO 20000?" https://advisera.com/20000academy/blog/2016/11/01/what-is-the-role-of-the-service-asset-and-configuration-manager-according-to-itil-iso20000/
"Answers to 5 FAQs about the ITIL Service Asset and Configuration Management process" https://advisera.com/20000academy/blog/2016/03/29/answers-to-5-faqs-about-the-itil-service-asset-and-configuration-management-process/
"Knowing your herd – Service Asset and Configuration Management (SACM)" https://advisera.com/20000academy/blog/2013/06/04/knowing-herd-service-asset-configuration-management-sacm/

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Dec 13, 2017

Dec 13, 2017

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