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Configuration Item

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Guest user Created:   Dec 13, 2017 Last commented:   Dec 13, 2017

Configuration Item

what is a configuration item?
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ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Dec 13, 2017

Answer:
Configuration Item, or CI is service assets that need to be managed to deliver the service. That could be e.g. your PC, but also its hard drive, memory, processor...
Following articles will give you more information:
"What is the role of the Service Asset and Configuration Manager according to ITIL/ISO 20000?" https://advisera.com/20000academy/blog/2016/11/01/what-is-the-role-of-the-service-asset-and-configuration-manager-according-to-itil-iso20000/
"Answers to 5 FAQs about the ITIL Service Asset and Configuration Management process" https://advisera.com/20000academy/blog/2016/03/29/answers-to-5-faqs-about-the-itil-service-asset-and-configuration-management-process/
"Knowing your herd – Service Asset and Configuration Management (SACM)" https://advisera.com/20000academy/blog/2013/06/04/knowing-herd-service-asset-configuration-management-sacm/
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Dec 13, 2017

Dec 13, 2017

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