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Major Incident questions

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Guest user Created:   Dec 20, 2017 Last commented:   Dec 20, 2017

Major Incident questions

I am looking for question that need to be asked when there is a Major Incident. I need a specific question on how to drill down the incident to fix it ASAP
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ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Dec 20, 2017

Answer:
There is no pre-defined or out-of-the-box question set to resolve major incidents. One question that needs to be set for all major incidents is - How do we prevent repeating of such an incident. Rest of the diagnosis depends on the incident itself.
This article may help you dealing with major incidents - "Major Incident Management – when the going gets tough…" https://advisera.com/20000academy/knowledgebase/major-incident-management-going-gets-tough/
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Dec 20, 2017

Dec 20, 2017

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