Guest user Created: Dec 20, 2017 Last commented: Dec 20, 2017

Major Incident questions

ITIL & ISO 20000

I am looking for question that need to be asked when there is a Major Incident. I need a specific question on how to drill down the incident to fix it ASAP

0 0

Assign topic to the user

Select user

Expert

Branimir Valentic Dec 20, 2017

Answer:
There is no pre-defined or out-of-the-box question set to resolve major incidents. One question that needs to be set for all major incidents is - How do we prevent repeating of such an incident. Rest of the diagnosis depends on the incident itself.
This article may help you dealing with major incidents - "Major Incident Management – when the going gets tough…" https://advisera.com/20000academy/knowledgebase/major-incident-management-going-gets-tough/

Quote

0 0

Comment as guest or Sign in

HTML tags are not allowed

Name *

Email *

I accept the Privacy and Terms

Notify me when someone replies

Dec 20, 2017

Expert Advice Community