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Implementing ITIL in a Start-up - Major milestones

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Guest user Created:   Jul 27, 2022 Last commented:   Jul 28, 2022

Implementing ITIL in a Start-up - Major milestones

I would like to ask for the majors milestones to implement ITIL in a startup?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Jul 28, 2022

Generally, you should focus the ITIL implementation based on the following elements (your milestones):

1.      Strategy – Define: where do you want to be? Who are your customers? Which market do you serve? How do you intend to achieve those goals?

2.      Customer journey – define your activities (and related resources) throughout the customer lifecycle

3.      Products and services – define activities related to your products and/or services. Define related methodologies.

4.      Operation – once you have your products/services – define needed activities to support and maintain them. This also includes related resources (and their capabilities) as well as respective value streams

Measurement and metrics – define (and implement) appropriate measurements and metrics in order to ensure efficiency in service delivery

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