ITIL & ISO 20000 - Expert Advice Community



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  • Change implementation challenges

    "What are the challenges a change manager faces while implementing a Change?"
  • Scheduled releases

    So if a project is in sustainment with scheduled releases would that fall under, ITIL transition or ITIL operations?
  • Changes and relation to DR plan

    How will you validate that changes in production environment are replicated to DR environment
  • ISO 20000 implementation

    I am a very small startup in digital marketing agency, i would like to implement ISO 20000, I do not know how to start , where to start
  • ITIL/ISO 20000 education

    is it better to learn ITIL or ISO 20000?
  • Change in Production environment as part of Incident Management process

    Incident management team is usually busy in restoring affected service in shortest possible time and so they cannot afford to raise a Change Request and wait for Change Advisory Board (CAB) approval prior to implementing necessary change in production environment as part of work around solution. In this context, please advise whether a "change" in production environment can be done as part of incident Management process without having to raise a Change Request and wait for approval from Change Advisory Board (CAB).
  • Impact, urgency, priority

    What is impact, urgency and priority?
  • Problem analysis techniques

    its only these three methods for analysis, pain value/pareto or kepner method?
  • Asset management tool

    What is the best asset management tool?
  • Customer complaint

    I want more details regarding service complaint and the best way for handling it..
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