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ISO 20000 implementation

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Guest user Created:   Sep 11, 2017 Last commented:   Sep 11, 2017

ISO 20000 implementation

I am a very small startup in digital marketing agency, i would like to implement ISO 20000, I do not know how to start , where to start
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Sep 11, 2017

Answer:
I assume you have support of your management and required resources (e.g. IT Service Management (ITSM) tool, human resources, etc.). If not - you have to ensure that before you begin.
Since you are small company - don't exaggerate with project (organization) setup. Keep basic characteristics of the project structure.
If you don't know your ITSM state compared to ISO 20000 - do the GAP Analysis (https://advisera.com/20000academy/itil-iso-20000-tools/itil-gap-analysis-tool/).
So, you are ready to start. Following the standard's structure is good idea. You can also see the structure of the ISO 20000 toolkit and follow the sequence of the toolkit (see https://advisera.com/20000academy/iso-20000-documentation-toolkit/)

Finally, this article can help you: "12 steps for ISO 20000 implementation" https://advisera.com/20000academy/blog/2016/09/06/12-steps-for-iso20000-implementation/
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Sep 11, 2017

Sep 11, 2017