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Change in Production environment as part of Incident Management process
Incident management team is usually busy in restoring affected service in shortest possible time and so they cannot afford to raise a Change Request and wait for Change Advisory Board (CAB) approval prior to implementing necessary change in production environment as part of work around solution. In this context, please advise whether a "change" in production environment can be done as part of incident Management process without having to raise a Change Request and wait for approval from Change Advisory Board (CAB).
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Step-by-step implementation for smaller companies.
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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Expert
Branimir Valentic
Sep 07, 2017
Answer:
There are several issues here.
Not all changes are the same, meaning - changes have (or at least) should have different categories. So, not all changes need to be approved by change management. See the article:
"Elements of Change Management in ITIL" https://advisera.com/20000academy/blog/2013/04/23/elements-change-management-itil/
Changes you mention, from production environment, are changes on some service that is not yet in live environment. In that case - you can set different change procedure that is quicker and n ot that formal as for the services in live environment.
This webinar can also help you: "An overview of the ITIL Change Management Process" https://advisera.com/20000academy/webinar/an-overview-of-the-itil-change-management-process-free-webinar-on-demand/
And, finally, you are free to decide which changes will be a subject of formal approval, via CAB. Consider risks and costs while making that decision.
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Sep 07, 2017
Sep 07, 2017
Sep 07, 2017