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Problem analysis techniques

ITIL & ISO 20000
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Guest user Created:   Aug 23, 2017 Last commented:   Aug 23, 2017

Problem analysis techniques

ITIL & ISO 20000
its only these three methods for analysis, pain value/pareto or kepner method?
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Branimir Valentic Aug 23, 2017

Answer:
These techniques are related to problem analysis. There are many techniques und usual ones (beside mentioned pain value analysis, pereto and Kepner and Tregoe) are:
- chronological analysis
- brainstorming
- 5-whys
- fault isolation
- affinity mapping
- hypothesis testing
- technical observation post
- Ishikawa diagrams

Also, the article "ITIL and ISO 20000 Problem Management – Organizing for problem resolution" https://advisera.com/20000academy/blog/2014/07/29/itil-iso-20000-problem-management-organizing-problem-resolution/ can help you.

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