Problem analysis techniques
Assign topic to the user
Answer:
These techniques are related to problem analysis. There are many techniques und usual ones (beside mentioned pain value analysis, pereto and Kepner and Tregoe) are:
- chronological analysis
- brainstorming
- 5-whys
- fault isolation
- affinity mapping
- hypothesis testing
- technical observation post
- Ishikawa diagrams
Also, the article "ITIL and ISO 20000 Problem Management – Organizing for problem resolution" https://advisera.com/20000academy/blog/2014/07/29/itil-iso-20000-problem-management-organizing-problem-resolution/ can help you.
Comment as guest or Sign in
Aug 23, 2017