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ISO 20000 and Demand Management/Service Portfolio Management

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Guest user Created:   Apr 04, 2018 Last commented:   Apr 04, 2018

ISO 20000 and Demand Management/Service Portfolio Management

Hello, I'm in the process of developing a Demand Mgt, and Service Portfolio Mgt. I've looked at the samples of the documentation you have on your website, and i couldn't find a process for it, like change, and incident for example. We are preparing for the new ISO 20000-1:2017.
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Apr 04, 2018

Answer:
Demand Management and Service Portfolio Management processes are part of the ITIL i.e. ITIL/ISO 20000 Premium Documentation toolkit. You can find them in the list of documents https://advisera.com/20000academy/iso-20000-documentation-toolkit/#toolkit-documents-lightbox
Additionally, list of mandatory documents, according to ISO 20000-1:2011 (still valid standard) can be found in the free Whitepaper Checklist of Mandatory Documentation Required by ISO/IEC 20000-1:2011 https://info.advisera.com/20000academy/free-download/checklist-of-mandatory-documentation-required-by-iso-iec-20000-1-2018/
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Apr 04, 2018

Apr 04, 2018

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