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Service catalogue

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Guest user Created:   May 02, 2019 Last commented:   May 02, 2019

Service catalogue

Should the IT Services Catalog include the backup services?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic May 02, 2019
 
Answer:
Backup is, probably, one of your enabling services. Meaning, you need this service in order to provide other service(s) to your customer(s). Therefore, it should be part of the Service Catalog, but you will keep this service for internal view only i.e. it will be part of the Technical Service Catalog.

If you sell backup as a service, then it should be part of the customer's Service Catalog i.e. Business Service Catalog.

For more information, please read the articles " Service Catalogue – a window to the world" https://advisera.com/20000academy/blog/2013/03/19/service-catalogue-window-world/ and "Service Catalogue – Defining the service" https://advisera.com/20000academy/blog/2014/03/11/service-catalogue-defining-service/
and watch our free webinar "ITIL Service Catalogue from scratch" https://advisera.com/20000academy/webinar/itil-service-catalogue-from-scratch-free-webinar/
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May 02, 2019

May 02, 2019

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