ISO20000 - Design and Transition of New or Changed Service
Hi, I am writing to understanding on how to apply the above process if a Business Unit is introducing a new Service; example Project Management, to its customers (both internal and external).
Considering that we already in what areas of Project Management will be offered; Project Implementation; Project Transition; Project Transformation and Project Management.
While I understand that at some point, some of this new/change of services may involve other ISO processes, like Change and Release, I would like to know is there a step-by-step guide in doing so; until it is added into a Service Catalogue.
Thanks.
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Design and Transition of new or changed services is related to other processes, as you noticed. Process description in our ISO 20000 documentation toolkit defines activities related to the process - you can find it here https://advisera.com/20000academy/iso-20000-documentation-toolkit/
Service Catalogue process is not covered in ISO 20000 documentation toolkit, but you can see a preview of the document here https://advisera.com/20000academy/itil-documentation-toolkit/
The following article can help you with design and transition process
“Overview of ISO 20000:2018 structure and requirements” https://advisera.com/20000academy/blog/2019/09/05/iso-20000-requirements-and-structure/
For more about Service Catalogue please read these articles: Service Catalogue – Defining the service” https://advisera.com/20000academy/blog/2014/03/11/service-catalogue-defining-service/
Choosing four main inputs for the ITIL/ISO 20000 Service Catalogue to avoid bureaucracy” https://advisera.com/20000academy/blog/2015/09/29/choosing-four-main-inputs-for-the-itiliso-20000-service-catalogue-to-avoid-bureaucracy/
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Sep 19, 2019