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ISO20000 - Design and Transition of New or Changed Service

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Guest user Created:   Sep 18, 2019 Last commented:   Sep 19, 2019

ISO20000 - Design and Transition of New or Changed Service

Hi, I am writing to understanding on how to apply the above process if a Business Unit is introducing a new Service; example Project Management, to its customers (both internal and external).
Considering that we already in what areas of Project Management will be offered; Project Implementation; Project Transition; Project Transformation and Project Management.
While I understand that at some point, some of this new/change of services may involve other ISO processes, like Change and Release, I would like to know is there a step-by-step guide in doing so; until it is added into a Service Catalogue.

Thanks.

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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Sep 19, 2019

Design and Transition of new or changed services is related to other processes, as you noticed. Process description in our ISO 20000 documentation toolkit defines activities related to the process - you can find it here https://advisera.com/20000academy/iso-20000-documentation-toolkit/

Service Catalogue process is not covered in ISO 20000 documentation toolkit, but you can see a preview of the document here https://advisera.com/20000academy/itil-documentation-toolkit/

The following article can help you with design and transition process

“Overview of ISO 20000:2018 structure and requirements” https://advisera.com/20000academy/blog/2019/09/05/iso-20000-requirements-and-structure/

For more about Service Catalogue please read these articles: Service Catalogue – Defining the service” https://advisera.com/20000academy/blog/2014/03/11/service-catalogue-defining-service/ 
Choosing four main inputs for the ITIL/ISO 20000 Service Catalogue to avoid bureaucracy” https://advisera.com/20000academy/blog/2015/09/29/choosing-four-main-inputs-for-the-itiliso-20000-service-catalogue-to-avoid-bureaucracy/

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