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Processes and assurance in ISO 20000 and ITIL

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Guest user Created:   Jun 02, 2020 Last commented:   Jun 02, 2020

Processes and assurance in ISO 20000 and ITIL

I wish to know how the processes and assurance in iso20000 and ITIL fit together to deliver quality service in the digital economy

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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Jun 02, 2020

You can use ISO 20000 as a management system (or a framework) towards excellence in service delivery. However, use ITIL as well, to manage daily activities and as an improvement model. 
ITIL4 guidelines can help you evolve your organization in a way to converge technology and business.
Here is an introduction article in ITIL4 "ITIL 3 vs. ITIL 4 – What has changed and what is new?“ https://advisera.com/20000academy/blog/2019/07/04/itil-3-vs-itil-4-what-has-changed-and-what-is-new/

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Jun 02, 2020

Jun 02, 2020

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