ITIL & ISO 20000 / Processes and assurance in ISO 20000 and ITIL
I wish to know how the processes and assurance in iso20000 and ITIL fit together to deliver quality service in the digital economy
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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You can use ISO 20000 as a management system (or a framework) towards excellence in service delivery. However, use ITIL as well, to manage daily activities and as an improvement model. ITIL4 guidelines can help you evolve your organization in a way to converge technology and business.Here is an introduction article in ITIL4 "ITIL 3 vs. ITIL 4 – What has changed and what is new?“ https://advisera.com/20000academy/blog/2019/07/04/itil-3-vs-itil-4-what-has-changed-and-what-is-new/
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