I am looking for the evidence required for clause 7.1 resources in ISO20000
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Description of roles and related responsibilities (e.g. in our documentation toolkit we put it as a mandatory part of the process description) will provide the required evidence.
Also, when you document processes in the scope of the SMS – it should be clearly visible who is doing what.
This article will help you - "Defining roles and responsibilities for ISO 20000-based IT Service Management“ https://advisera.com/20000academy/blog/2017/10/18/defining-roles-and-responsibilities-for-iso-20000-based-it-service-management/
And, particularly for smaller organizations, help with few ideas on how to combine roles - "What ITIL roles can be combined in one person?“ https://advisera.com/20000academy/knowledgebase/itil-roles-can-combined-one-person/
Further on, technical resources are your tools used to manage IT services (and tasks) and financial resources – e.g. your budget.
Find more information here:
- "5 things to beware of when selecting an ITSM tool“ https://advisera.com/20000academy/blog/2016/03/08/5-things-to-beware-of-when-selecting-an-itsm-tool/
"Financial Management for IT services – theory and practice“ https://advisera.com/20000academy/knowledgebase/financial-management-services-theory-practice/
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Apr 08, 2020