Expert Advice Community

Guest

SLA in ISO

  Quote
Guest
Guest user Created:   Jun 02, 2020 Last commented:   Jun 03, 2020

SLA in ISO

What is SLA in Iso??

0 0

Assign topic to the user

Assign

ITIL® DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ITIL® DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Jun 03, 2020

According to ISO 20000, SLA is "documented agreement between the organization and the customer that identifies services and their agreed performance."

Here are a few articles where you can find more details:

"What’s the content of an ITIL/ISO 20000 SLA?" https://advisera.com/20000academy/blog/2016/06/14/whats-the-content-of-an-itiliso-20000-sla/

"SLAs, OLAs and UCs in ITIL and ISO 20000" https://advisera.com/20000academy/knowledgebase/slas-olas-ucs-itil-iso-20000/

Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Jun 02, 2020

Jun 03, 2020

Suggested Topics

Guest user Created:   May 27, 2016 ITIL & ISO 20000
Replies: 1
0 0

SLA violation

Guest user Created:   Feb 13, 2019 ITIL & ISO 20000
Replies: 1
0 0

Change priority

Guest user Created:   Apr 12, 2018 ITIL & ISO 20000
Replies: 1
0 0

Definición de OLA