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SLA in ISO

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Guest user Created:   Jun 02, 2020 Last commented:   Jun 03, 2020

SLA in ISO

What is SLA in Iso??

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ITIL® DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Jun 03, 2020

According to ISO 20000, SLA is "documented agreement between the organization and the customer that identifies services and their agreed performance."

Here are a few articles where you can find more details:

"What’s the content of an ITIL/ISO 20000 SLA?" https://advisera.com/20000academy/blog/2016/06/14/whats-the-content-of-an-itiliso-20000-sla/

"SLAs, OLAs and UCs in ITIL and ISO 20000" https://advisera.com/20000academy/knowledgebase/slas-olas-ucs-itil-iso-20000/

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