ITIL & ISO 20000 / Valor y entregables de ITIL
Cual es el valor que genera ITIL en las empresas.Cuales son los entregables de ITIL
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ITIL considers the whole life cycle of the service as well as the whole (IT Service Management) organization.
Here are a few articles that can give you an idea of why consider (and implement) ITIL i.e. what are some of the positive outcomes of the ITIL implementation:
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