Valor y entregables de ITIL

ITIL considers the whole life cycle of the service as well as the whole (IT Service Management) organization.

Here are a few articles that can give you an idea of why consider (and implement) ITIL i.e. what are some of the positive outcomes of the ITIL implementation:

• Why ITIL? https://advisera.com/20000academy/knowledgebase/itil/
• How ITIL can help reduce the gap between customers and the IT department https://advisera.com/20000academy/blog/2016/06/28/how-itil-can-help-reduce-the-gap-between-customers-and-the-it-department/
• How to translate ITIL/ISO 20000 language into business language understandable by your management https://advisera.com/20000academy/blog/2016/03/01/how-to-translate-itiliso-20000-language-into-business-language-understandable-by-your-management/
• acing reality – Measurements in ITIL https://advisera.com/20000academy/blog/2013/04/02/facing-reality-measurements-itil/
• ITIL – Framing the value of services (part II) https://advisera.com/20000academy/blog/2014/11/25/itil-framing-the-value-of-services-part-ii/