Guest user Created: Dec 01, 2016 Last commented: Dec 01, 2016

ITIL for Network Management Station

Is ITIL useful for Network Management Station or not?

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Branimir Valentic Dec 01, 2016

Answer:
ITIL Service Operation lifecycle contains function which correspond to your question - IT Operations function, which consist of two parts: Facility Management and Operations control.
Operations Control is what we consider daily job in maintenance of IT services and its task is execution and monitoring of operative activities and events.
Read the article "IT Operations Management Function in ITIL" https://advisera.com/20000academy/knowledgebase/operations-management-function-itil/, and
"Is the NOC (Network Operations Center) still viable according to ITIL?" https://advisera.com/20000academy/blog/2015/04/21/is-the-noc-network-operations-center-still-viable-according-to-itil/ to learn more.

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Dec 01, 2016