ITIL & ISO 20000 / ITIL for Network Management Station
Please select user.
ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ITIL Service Operation lifecycle contains function which correspond to your question - IT Operations function, which consist of two parts: Facility Management and Operations control.
Operations Control is what we consider daily job in maintenance of IT services and its task is execution and monitoring of operative activities and events.
Read the article "IT Operations Management Function in ITIL" https://advisera.com/20000academy/knowledgebase/operations-management-function-itil/, and
"Is the NOC (Network Operations Center) still viable according to ITIL?" https://advisera.com/20000academy/blog/2015/04/21/is-the-noc-network-operations-center-still-viable-according-to-itil/ to learn more.
HTML tags are not allowed