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ISO 20000 implementation order

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Guest user Created:   Aug 10, 2016 Last commented:   Aug 10, 2016

ISO 20000 implementation order

Is there a recommended order to go in phases for implementing the processes?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Aug 10, 2016

Answer
ISO 20000 does not require any particular order in which requirements will be implemented. But, from the experience point of view, I would recommend to:
1. establish the SMS (Service Management System
2. Implement the processes

There are two elements which can help. First one is to follow the order in the toolkit (you can see the list of documents here https://advisera.com/20000academy/iso-20000-documentation-toolkit/# .
Additional help could be "ISO 20000 implementation diagram" https://advisera.com/20000academy/free-downloads/

On the other side, ITIL needs different approach, and you can get useful ideas in the article "Ready, steady… go – Starting ITIL implementation" https://advisera.com/20000academy/blog/2014/06/10/ready-steady-go-starting-itil-implementation/
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Aug 10, 2016

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