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You noticed right, Post Implementation Review (PIR) is a must in case of unsuccessful changes. There is no out-of-the box solution how to do it. That depends on the, e.g.:
- company size
- type of change
- available resources...etc.
But, once you define further activities (you mentioned - recommended actions) in order to make things right (i.e. change implementation) and learn the lesson, I see few things to do:
- analysis - usually Change Advisory Board (CAB) will do that. Make minutes and define responsibilities
- preparation - you will need to take new attempt. Be sure that something changed from last time (what - well, that depends on your analysis). Define all steps you need to do, take a trial if possible.
- implementation - when you get to this point, you'll be familiar with new implementation. Be sure to track all activities (and have all responsibilities defined).
- review - review new attempt. I f it was a success - compare it to unsuccessful attempt and look for difference -that's your lesson learned.
Read the article "
Post Implementation Review – Buzzword, or mighty tool?" https://advisera.com/20000academy/blog/2015/02/03/post-implementation-review-buzzword-or-mighty-tool/ to learn more about PIR.
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Nov 17, 2016