ITSCM Plan

2. Who is responsible to raise a Request for Change (RfC) if changes to the plan are needed?

Answer:
1. Activation of the plan – that could be improvement manager or someone who detected improvement opportunity. If you have central place where all improvement initiatives (or, request) are communicated, than improvement manager would be one to activate the plan. Deactivation – that should be done “centralized” so improvement manager would be responsible for deactivation.
2. Thant could be anyone involved in the improvement initiative (either someone who started initiative, working on it or improvement manager as central point for coordination of all improvement initiatives)

Read the article "Service Improvement Plan – For the sake of improvements" https://advisera.com/20000academy/knowledgebase/service-improvement-plan-sake-improvements/ to learn more about the Service Improvement Plan.