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Backup

ITIL & ISO 20000
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Guest user Created:   Sep 29, 2016 Last commented:   Sep 29, 2016

Backup

ITIL & ISO 20000
I couldn’t find any information/document which describes backup policy/procedures in your toolkit. Could you please explain this mismatch or point the documentation which formalize processes related with backups.
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.
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Branimir Valentic Sep 29, 2016

Answer:
Backup is not strictly required in ISO 20000. That's just one of the recovery options which are part of the IT Service Continuity and Availability process. So, when you are preparing IT Service Continuity plan - prepare backup options. And - don't forget data recovery i.e. tests where you will see how long does it take to recovery all data.

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Sep 28, 2016

Sep 28, 2016

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