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ITIL Processes (Practices) Referenced in ISO 20000

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Guest user Created:   Sep 20, 2019 Last commented:   Sep 23, 2019

ITIL Processes (Practices) Referenced in ISO 20000

Hello, I'm a professional ITIL instructor and I am delivering an ITIL 4 Foundation course for a client that is pursuing ISO 20000 certification. I want to make sure that I emphasize the processes aligned with ISO 20000 2018.

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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Sep 23, 2019

Process is just one part of the practice in ITIL4, so you can use it while implementing ISO 20000.

Further on, practices in ITIL4 contain Practice Success Factors and Key Performance Indicators, both of them can be used while implementing and maintaining ISO 20000:2018 based SMS.

Processes in ISO 20000:2018 are:

1. Service catalogue management

2. Asset management / Configuration management

3. Business relationship management

4. Service level management

5. Supplier management

6. Budgeting and accounting for services

7. Demand management

8. Capacity management

9. Change management

10. Service design and transition

11. Release and deployment management

12. Incident management

13. Service request management

14. Problem management

15. Service availability management

16. Service continuity management

17. Information security management

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Sep 20, 2019

Sep 23, 2019

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