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Benefits of ITIL implementation

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Guest user Created:   Jan 13, 2020 Last commented:   Jan 14, 2020

Benefits of ITIL implementation

In the case of a University what are the benefits of implementating ITIL, and could you provide me with some implementation model and what processes to implement?

Initially I had proposed to start with 2 processes. Service Design (Catalog and Service Levels), and Service Operation (Incident and Problem Management)

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ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Jan 14, 2020

Incident and Problem Management are always a good start, so you can't miss with them.

Regarding Servide Design - well, that depends on the situation inside your organization (e.g. do you have some form of Service Catalogue, how many services you have, how different are they, how many users do you have, what's their level of IT skills, etc.). But, Service Catalogue is must have and it's better to implement it as soon as possible.

Here is the article with more details 

Ready, steady… go – Starting ITIL implementation https://advisera.com/20000academy/blog/2014/06/10/ready-steady-go-starting-itil-implementation/

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Jan 13, 2020

Jan 14, 2020