Create a Performance Mindset

To create a performance mindset in accordance with ISO 9001:2015, business leaders should:

Set Clear Objectives: Define clear and measurable quality objectives aligned with the organization's strategic goals.
Lead by Example: Demonstrate a commitment to quality and continuous improvement through their actions and decisions..
Engage Employees: Involve employees at all levels in quality initiatives, encourage their input, and recognize their contributions.
Provide Resources: Allocate resources, including training and technology, to support quality improvement efforts.
Monitor and Measure: Regularly assess performance using meaningful metrics and key performance indicators (KPIs).
Continuous Improvement: Foster a culture of continuous improvement, where identifying and addressing opportunities for improvement is encouraged.
Communication: Communicate the importance of quality and performance to all stakeholders, both internally and externally.
Feedback Loop: Establish mechanisms for feedback and learning from both successes and failures to drive ongoing improvement.
 

By embracing these leadership efforts and approaches, businesses can cultivate a performance mindset that leads to sustained excellence and quality in their operations and outcomes.

I recommend starting with one or two examples that can be used to set an example and motivate the whole team.

You can find more information:

• Article - How to Write Good Quality Objectives
• Free webinar on-demand - Measurement, Analysis, and Improvement According to ISO 9001:2015