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Key Performance Indicators in relation to ISO

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Guest user Created:   Jun 26, 2020 Last commented:   Jun 26, 2020

Key Performance Indicators in relation to ISO

I would like to ask about Key Performance Indicators (KPI'S) if any of your standards discuss that issue and which standard is usually used as a reference for that, 

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Jun 26, 2020

Unfortunately, I’m not aware of any standard to be used as a reference for the definition of KPI’s.

KPIs should be a function of the strategic orientation of an organization. Simplifying a complex world, an organization can serve clients that value above all:

  • The lowest price; or
  • Innovation or design; or
  • Customized service.

If an organization manufactures a product or provides a service focused:

  • on customization, the point is not efficiency but effectiveness;
  • on the lowest cost, the point is efficiency. 

Some years ago, I developed this crazy metaphor of seeing an organization with all its processes as an athlete. If you compare the body of someone competing on athletics with the body of someone that competes on weightlifting, they are very, very different. The body of a soccer player is very different from the body of a basketball player. Different strategic orientations require different process content. Two different organizations with two different strategic orientations may have a process with a similar name but with different activities or different priorities.

The following material will provide you more information:

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Jun 26, 2020

Jun 26, 2020

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