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Documents needed to implement QMS 9001
What documents does an auditor need to implement QMS 9001:2015? -
Product / Service Requirement Review Record CL 8.2.3.2
Kindly advise me if the above record and the Record of New Requirements for Products and Service is necessary if we are a Wholesale Distributor and do not manufacture any of our own products? -
ISO 9001 Video work instruction
Our company is exploring the use of video as work instructions, looking for any guidance to maintain the control element with this implementation. -
Interviewing an auditee
I'm wondering which would be true. A good approach when interviewing an auditee is to: A) say notes will be taken of their response as evidence that they are doing their job. B) establish a good rapport with the auditee: as short questions and listen. C) put the auditee at ease and encourage them to mark out existing nonconformities. -
Internal Auditing specifics
Do you have a white paper or any documented evidence that will support the case of those requirements relating to ISO auditing that you can share - especially ALL clauses and over what time span? Also, the internal auditing process needs to be audited by a qualified person independent of the activity? -
Knowledge management (7.1.6)
How can we manage Knowledge effectively? This clause is very confusing with me. I don't know starting point to conform this clause (7.1.6). I must collect and maintain all our knowledge in company (document, training material and experience...). Is that right? -
Nonconformance vs Nonconformity
What is different between Nonconformance (8.7) vs Nonconformity (10.2)? Why did ISO separate 2 item in 2 differ clauses? During audit, how can you decide which is Nonconformance or Nonconformity? -
Use of Correction Fluid
I work in the microfinance industry and would like to know where does the standard prohibits the use of correction fluid/tippex.