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Product / Service Requirement Review Record CL 8.2.3.2

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Jill Juries Created:   Nov 17, 2021 Last commented:   Nov 18, 2021

Product / Service Requirement Review Record CL 8.2.3.2

Kindly advise me if the above record and the Record of New Requirements for Products and Service is necessary if we are a Wholesale Distributor and do not manufacture any of our own products?

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Jill Juries Nov 17, 2021

Would I be correct in saying that the contracts that we have signed with our suppliers would constitute the record for Product / Service Requirements Review.

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Carlos Pereira da Cruz Nov 17, 2021

Short and straight answer is YES!

Product / Service Requirement Review Record CL 8.2.3.2 is necessary. This clause has nothing to do with “the contracts that we have signed with our suppliers”. This clause is about the contracts or orders that you have with your clients. As a Wholesale Distributor when you receive an order from a client you review one or more topics from CL 8.2.3.1, when they are OK or differences are solved someone logs the order, that may be the evidence of the review.

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Jill Juries Nov 18, 2021

Thank you Carlos for your reply and clarification on the subject.

During an audit, the evidence that we are conforming to the requirments of CL 8.2.3.2 would be the orders we have received from our customers.

Do we have to have them listed in a table or can the evidence be the orders which have been filed for safe keeping?

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Carlos Pereira da Cruz Nov 18, 2021

Normally, what happens is one of these two situations.
 
Situation 1:

https://www.screencast.com/users/ccruz5284/folders/Default/media/011cb158-7467-482e-89e3-fb562a445c7d

In this case the order confirmation may be the evidence. Or the notes and checks in the customer’s order hard copy. Less and less organization print customer’s orders.
 
Situation 2:

https://www.screencast.com/users/ccruz5284/folders/Default/media/d5ac56ce-c5a1-4a04-a9c9-2da71b3f9006

I bet that even without the implementation of ISO 9001:2015 you were already doing this review. Just say what you do.
 

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Jill Juries Nov 18, 2021

Thank you very much, this has assisted me. 

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