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Business Continuity in SLAs

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Guest user Created:   Sep 27, 2017 Last commented:   Sep 27, 2017

Business Continuity in SLAs

How can we deal with force majeure clause excuses vendors from disaster recovery / BCP responsibilities.
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ISO 22301 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 22301 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Rhand Leal Sep 27, 2017

How can we bind third party vendor to provide service or what will be the responsibilities of third party vendor in case of disaster due to conditions mentioned in force majeure.
I have this query related to specific vendor like security guard service provider, Electrical service provider and IT Desktop support service provider.

Answer: Regarding the force majeure clause, you do not have many options to handle it. Your organization can either try to define in the service agreement specific situations where the clause does not apply (in these cases the vendor will have to include in the service agreement how it will handle these situations), or choose vendors which do not have this clause.

These articles will provide you further explanation about supplier management:
- 6-step process for handling supplier security according to ISO 27001 https://advisera.com/27001academy/blog/2014/06/30/6-step-process-for-handling-supplier-security-accor ding-to-iso-27001/
- Which security clauses to use for supplier agreements? https://advisera.com/27001academy/blog/2017/06/19/which-security-clauses-to-use-for-supplier-agreements/

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Sep 27, 2017

Sep 27, 2017