Business Continuity in SLAs
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How can we bind third party vendor to provide service or what will be the responsibilities of third party vendor in case of disaster due to conditions mentioned in force majeure.
I have this query related to specific vendor like security guard service provider, Electrical service provider and IT Desktop support service provider.
Answer: Regarding the force majeure clause, you do not have many options to handle it. Your organization can either try to define in the service agreement specific situations where the clause does not apply (in these cases the vendor will have to include in the service agreement how it will handle these situations), or choose vendors which do not have this clause.
These articles will provide you further explanation about supplier management:
- 6-step process for handling supplier security according to ISO 27001 https://advisera.com/27001academy/blog/2014/06/30/6-step-process-for-handling-supplier-security-accor ding-to-iso-27001/
- Which security clauses to use for supplier agreements? https://advisera.com/27001academy/blog/2017/06/19/which-security-clauses-to-use-for-supplier-agreements/
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Sep 27, 2017