Guest user Created: Sep 25, 2018 Last commented: Sep 25, 2018

Security objectives for IT Helpdesk function

As per my understanding IT Helpdesk function deals more with quality than Information Security. So, if same is added in scope of ISO 27001 certification, what kind of security objectives we can define and measure for IT Helpdesk function? Could you please help?

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Rhand Leal Sep 25, 2018

Answer:

Broadly speaking, examples of security objectives for IT Helpdesk function are:
- Protection of IT Helpdesk user/customer data
- Maintenance of IT Helpdesk function availability
- Percent of business processes supported by the IT Helpdesk function

These articles will provide you further explanation about security objectives:
- Key performance indicators for an ISO 27001 ISMS https://advisera.com/27001academy/blog/2016/02/01/key-performance-indicators-for-an-iso-27001-isms/
- ISO 27001 control objectives – Why are they important? https://advisera.com/27001academy/blog/2012/04/10/iso-27001-control-objectives-why-are-they-important/

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Sep 25, 2018

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