Our organisation is in its second surveillance term, we are being audited in September my question is are we going to be audited on the old ISO Quality management system 9001:2008 or on the new ISO 9001:2015. Or would the certification body want to know how far did we implement the new quality management system?
Question 2:
We trying to wrap our minds around clause 5 Leadership; Clause 5.1.2 Customer focus i don’t really understand what is needed. Can you please clarify?
Answer:
Question 1:
The organization itself will choose according to which version of the standard will be audited. You don't have to be audited according to ISO 9001:2015 until September 2018.
Question 2:
The requirements from the clause 5.1.2 are usually met indirectly through some other processes and requirements of the standard. For example, the requirement 5.1.2a) is met through identification of interested parties and their needs and co mpliance and clause 8.2.2 Determining the requirements related to to products and services. The same is for other requirements of this clause.
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May 25, 2016