Evaluation of QMS performance and effectiveness

Answer:

In order to be able to evaluate performance of the QMS, you need to define KPI (key performance indicators) to be measured. KPIs should be some indicator that will tell you whether your process is delivering what you expect from it. For example, it can be number of nonconformities during storage against total amount of stored products. For more information, see: How to define Key Performance Indicators for a QMS based on ISO 9001 https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/

When trying to determine effectiveness of the QMS, the main question is whether the QMS is really achieving its objectives. This is the ultimate measure of QMS effectiveness.