Responsibility for organizational knowledge

Answer:

Organizational knowledge is about several different topics.
I like to think about organizational knowledge as:
1) what the organization knows it knows
2) what the organization does not know that it knows
This can be handled by human resources and is about training, coaching by experienced workers, and experience.

3) what the organization knows it does not know
This can be handled with the help of external training, suppliers, books and technical magazines, for example and can be performed by several internal functions.

4) what the organization does not know that it does not know
This can be handled by different internal functions that maintain a kind of radar surveying relevant potential new knowledge with the help of books, magazines, blogs, conferences, networking, suppliers, …

So, I do not see this as a job for one particular function centralizing everything.

The following material will provide you information about organizational knowledge:

- ISO 9001 – How to manage knowledge of the organization according to ISO 9001 https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/