Guest user Created: Aug 02, 2018 Last commented: Aug 02, 2018

Measuring quality requirements

"We had a Quality objective as Collecting Customer reference letters in sales as one of point to cater the title " Proactively meet customers’ changing expectations and needs " in our assessment parameter. Now the point of Collecting Customer reference letters has been shifted to service department. Now considering the title "Proactively meet customers’ changing expectations and needs". What should i take as point to cater the title, considering format as documented reference.”

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Carlos Pereira da Cruz Aug 02, 2018

Answer:

What kind of indicators can be used to evaluate your organization’s performance in proactively meet customer changing expectations and needs?
For example, does your organization develops new products? If yes, what is the commercial performance of those products? If they sell well, your organization knows how to be aware and answer to customers’ changing expectations and needs. Another example, if your organization does not lose customers and/or wins new customers, it can also be used to measure the ability to be proactively aware of changing ex pectations and needs Another example, using customer satisfaction assessment.

The following material will provide you information about meeting quality requirements:

- ISO 9001 – Main elements of handling customer satisfaction in ISO 9001 - https://advisera.com/9001academy/blog/2014/07/01/main-elements-handling-customer-satisfaction-iso-9001/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Aug 02, 2018

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