Mandatory records and Customer Relationship Management
Assign topic to the user
Answer:
Just considering ISO 9001:2015 requirements the answer is no. Please check clause 8.2.3.2 – the only mandatory records are about product/service specifications and about reviewing customer’s orders. There are no required records about visiting customers.
After saying this, I must add that as a consultant I recommend companies to keep records about the relationship with its customers (CRM is about this) in order to find, to detect trends.
The following material will provide you information about mandatory records:
- List of mandatory documents required by ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/
- ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-14001-internal-auditor-course/ -90012015-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
Comment as guest or Sign in
Oct 24, 2018