Getting top management support

Answer:
The most important thing is to convince top management that implementing a management system and certifying it is beneficial for the organization. Be very pragmatic and think about what do they care about? Profit, market share, client satisfaction, cost cutting, business strategy, and business risks are typical examples of what gets their attention. you have to start speaking the language they understand – and they will understand only if you present them with the business benefits of implementing and certifying a management system.

So here are the potential benefits you can present them:
* Improvement of your credibility and image.
* Cutting business maintenance costs.
* Improvement of customer satisfaction.
* Better process integration.
* Improve your evidence for decision making.
* Create a continual improvement culture
* Engagement of employees.

The f ollowing material will provide you information about selling the benefits of having a quality management system:
- ISO 9001 – Six Key Benefits of ISO 9001 Implementation - https://advisera.com/9001academy/knowledgebase/six-key-benefits-of-iso-9001-implementation/
- free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

Thank you, this was great advice. My business is interested quantitative proof. Is there a way I can put the benefits of ISO9001 in numbers?

And I agree with that fact-based approach. However, many times this is an egg-chicken problem because many organizations before implementing ISO 9001 don’t have enough data. If your organization has data, perhaps you can use figures to support this claim:

We can reduce the cost of quality problems by X% = Y currency units;
We can reduce customers lost due to quality complaints by X% = X% = Y currency units;
We can gain customers that demand ISO 9001 certified suppliers and increase revenue by X% = Y currency units;
We can improve productivity due to better planning and reduce unit production cost by X% = Y currency units;
We can improve our brand awareness in the market and increase our unit price by X% = Y currency units
We can have savings of X% = Y currency units due to better planning and buying with suppliers

Do you think this can help?