ISO 9001 and the retail business

Answer:
Yes ISO 9001 is applicable to all kinds of organizations, private, public, governmental, profitable or non-profitable.

2. “I read How ISO 9001:2015 can improve your supply chain performance in the retail sector - https://advisera.com/9001academy/blog/2016/03/08/how-iso-90012015-can-improve-your-supply-chain-performance-in-the-retail-sector/, can it go beyond supply chain?”

Answer:
Yes. Consider a retail business. Consider how the process approach can help a sector with so much turnover, with a lack of internal standards, with lack of lead indicators, with a lack of trained professionals in contact with customers. For the retail business implementing an ISO 9001 QMS is more important or useful than certification.

The following material will provide you information about improvement:
- ISO 9001 – Six Key Benefits of ISO 9001 Implementation - https://advisera.com/9001academy/knowledgebase/six-key-benefits-of-iso-9001-implementation/
- Benefits of ISO 9001 implementation for small businesses - https://advisera.com/9001academy/blog/2018/09/17/benefits-of-iso-9001-implementation-for-small-businesses/
- Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/