Queries about management review

#1 9.3.2. c) 1) -Does this section may include received certificates from different sponsorships as appreciation like from schools, or clearances/certificates for compliance/registration from different government agencies as required by law?

Answer:
Yes, as long as they allow your organization to perceive your client’s perception about your work. You can also include complaints, praises, client’s evaluations, for example.

#2 9.3.2. e) - What are the specific documents to be inserted or evaluated as source for presentation during the management review meeting/presentation?

Answer:
Your organization previously evaluated risks and opportunities and classified some of them as relevant. According to clause 6.1.2 a) your organization planned some actions to handle those relevant risks and opportunities. Later, your organization will upda te the list of risks and opportunities and their classification. At the management review organizations evaluate if their action plans were effective in reducing, minimizing or controlling risks, or taking advantage of opportunities. This can be evidenced through a risk and opportunities register with a column for evaluating action plans effectiveness.

#3 9.3.2. f)- Previous management review presented a SWOT Analysis, does this said document be updated for this coming new management review or is there any specific documents to be inserted or evaluated as source for presentation during the management review meeting/presentation?”

Answer:
SWOT analysis is more about clause 9.3.2. b).
Clause 9.3.2. f) is about general improvement opportunities resulting from considering all the inputs to the management review.

The following material will provide you information about management review:
- ISO 9001 – How to make Management Review more useful in the QMS - https://advisera.com/9001academy/blog/2014/01/21/make-management-review-useful-qms/
- How to Make Management Review More Practical - https://advisera.com/9001academy/blog/2013/12/10/make-management-review-practical/
- You can enroll for free in this ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Free webinar on demand – How to perform management review according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/how-to-perform-management-review-according-to-iso-9001-2015-free-webinar-on-demand/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/