Communication template in ISO 22301 Toolkit

Answer: Communication is a activity that is performed by many processes in business continuity, with different purposes, so we do not have a centralized communication plan to not overhead people responsible for communication with activities that may not be part of their attributions.

Instead of that, you will find communication plan elements spread in many documents in the toolkit:
- Appendix 1 – Incident Response Plan
- Appendix 2 – Incident Log
- Appendix 5 – Key Contacts

In the root folder of the toolkit you bought you can find the List of Documents file that will show you which clause of the standard is covered by each document of the toolkit.