Guest user Created: Oct 11, 2018 Last commented: Oct 11, 2018

Customers, confidentiality and ISO 9001

"Organizations have audits conducted and customers are interested in whether they obtain a certificate or not. What in the case when a customer asks for audit result which is confidential data? Is there any clause saying that it cannot be shared?"

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Carlos Pereira da Cruz Oct 11, 2018

Answer:
If your organization considers some information as confidential and does not want to share it with a customer or a potential customer there is no clause in ISO 9001 that makes it mandatory. For example, you may have all reasons to not showing your organization’s prices with customer A if their competitor, customer B, request it.
Customers are, naturally, one of the most relevant interested parties. Please check the last phrase of Annex A.3 of ISO 9001:2015

The following material will provide you information about ISO 9001 customer satisfaction:

- ISO 9001 – Main elements of handling customer satisfaction in ISO 9001 - https://advisera.com/9001academy/blog/2014/07/01/main-elements-handling-customer-satisfaction-iso-9001/
- How to determine interested parties and their requirem ents according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/11/10/how-to-determine-interested-parties-and-their-requirements-according-to-iso-90012015/
- free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Oct 11, 2018

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