Delivery and monitoring records within ISO 9001 clauses

Based on your information, as an auditor, I would write that the ISO 9001:2015 clause is 7.5.3 b). Let us consider that you are writing an audit nonconformity. Now, the manager of the warehouse/delivery, when answering the request for corrective action, should look for the root cause of the contradiction. For example, during his/her investigation he/she might discover that it is a lack of competence issue (clause 7.2), or a misleading identification issue (clause 8.5.2), or a lack of people at a certain shift (clause 7.1.2).

The following material will provide you information about audit nonconformities:
- Article – How to write a good ISO 9001 audit nonconformity? - https://advisera.com/9001academy/blog/2018/04/24/how-to-write-a-good-iso-9001-audit-nonconformity/

- Article - Seven Steps for Corrective and Preventive Actions to support Continual Improvement - https://advisera.com/9001academy/blog/2013/10/27/seven-steps-corrective-preventive-actions-support-continual-improvement/
- Article - How to use root cause analysis to support corrective actions in your QMS - https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
- ISO 9001:2015 Internal Auditor Course - https://advisera.com/training/iso-9001-internal-auditor-course/
- Book - ISO Internal Audit: A Plain English Guide - https://advisera.com/books/iso-internal-audit-plain-english-guide/