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Design and development in service provision industry

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Guest user Created:   Jul 06, 2020 Last commented:   Jul 14, 2020

Design and development in service provision industry

How the Design and Development clause is addressed in a service provision industry, such as a security provider? 
 

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ISO 9001 QUALITY PLAN

List of arrangements for the creation of the product or service.

ISO 9001 QUALITY PLAN

List of arrangements for the creation of the product or service.

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Carlos Pereira da Cruz Jul 14, 2020

I have no experience in the security provider industry. I’m sure the industry has to follow guidelines from regulatory bodies. If they exist, they set a kind of general process to be followed. For example, I found on the internet the OCC Bulletin 2004-20, "Risk Management of New, Expanded, or Modified Bank Products and Services: Risk Management Process,". 

I suppose that the process was updated in 2017 with this - https://www.occ.treas.gov/news-issuances/bulletins/2017/bulletin-2017-43.html So, a possible process can be:

  • After validation of the conceptual idea for the product
  • List all inputs for design and development (part of due diligence – Step A)
  • Follow the process activities (Steps A, B and C)
  • Apply controls (reviews, verifications and validations)
  • Define product specifications, advance with product registration, 
  • Market and distribute new product
  • Launch new product
     

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