Designing management system by business processes vs clauses

Because the process approach describes your organization and how it works every day in a way that people understand. Normally, in an organization, people do not know ISO 9001 clauses. It is easier to visualize the flow of work than memorize the clauses:

• Identify materials and components need;
• Select suppliers and place an order (clause 8.4)
• Control quality on reception (clauses 8.4 and 8.6)
• Use measurement resources you can trust (clause 7.1.5)
• Treat nonconformities on reception (clause 8.7)
• Identify materials and lot number (clause 8.5.2)
• Store materials and components at the warehouse (clause 7.1.4)
• Use competent people in this process with clear responsibilities and authorities (clauses 5.3, 7.1.6 and 7.2)

I became a fan of the process approach before the ISO 9001:2000 version because I used to work based on the clauses of the standard. When working with a service company, an interim work company, I had to always explain the standard to people. One day I decided to do a major flow of how they worked and it was a miracle, they understood it and I've never had to explain the standard content again.

The following material will provide you more information:

• Article – ISO 9001: The importance of the process approach - https://advisera.com/9001academy/blog/2015/12/01/iso-9001-the-importance-of-the-process-approach/
• Free webinar on-demand - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/
• Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
• I base this book in the process approach - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/