Documenting the context in internet service provider company

Answer:

The standard does not require organization to document context of the organization neither the process of determining the context. The company itself can decide how to document the context if it chooses to document it. But, since it is a new requirement, I suggest to document procedure for determining the context containing all elements of the context to be considered and using SWOT or PEST analysis as a tool for determining the context. Having documented information on context of the organization will facilitate demonstration of compliance with the requirements.

There is n predefined list of internal and external issues, the company can decide by itself what issues are relevant to its QMS. For more information, see: How to identify the context of the organization in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/