Evidencing organizational knowledge

Answer:

The standard requires organizations to determine knowledge necessary for operating processes and achieving conformity of products and services. This includes necessary work instructions and other documents needed for operating processes but also the competence level of employees. Another requirement is to make the knowledge available where necessary and this can be addressed by providing those work instruction on place of application.

Since the requirement regarding this clause are very vague, the auditor cannot require documented procedure or anything of that sort, the company itself can decide how the knowledge will be defined, maintained and updated. The best the auditor can do is to do an interview with Quality Manager and talk about the clause and how it is met.

For more information about organizational knowledge , see: How to manage knowledge of the organization according to ISO 9001 https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/