How to report to senior management

ISO 9001:2015 does not prescribe a specific method. Clause 7.4 mentions the use of:

• what to communicate;
• when to communicate
• with whom to communicate;
• how to communicate;
• who communicates.

So, about communicating to senior management we need to decide first what do they want or need to receive. Perhaps:

• performance information about processes and the whole management system;
• sales performance information;
• complaints information;
• costs information;
• defects information;
• customer satisfaction information

Then, decide frequency, the when: Weekly? Monthly? Quarterly?

And the how – Meeting report? Special report? Digital dashboard?

The following material will provide you information about communication:

• Communication requirements according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2016/11/01/communication-requirements-according-to-iso-9001-2015/
• You can enroll for free in this ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/