brianhopla Created: Nov 22, 2017 Last commented: Nov 24, 2017

ISO9001 Scope

Is clause 4.3 intended to determine the scope of the organisation, i.e. in relation to its products and service lines and extent of operations; or the scope of the organisational processes that should be captured by the quality system, i.e. only those that may have a direct effect on customer satisfaction, that should therefore fall 'in scope'?

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Strahinja Stojanovic Nov 24, 2017

The scope of the QMS (Quality Management System) should include all processes that affect quality of products and services and customer satisfaction. Also, in the document about the scope you need to document what locations of your organization are covered by the QMS scope.

For more information, see: How to define the scope of the QMS according to ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-define-the-scope-of-the-qms-according-to-iso-90012015/

These materials will also help you regarding the QMS scope:
- Book DISCOVER ISO 9001:2015 THROUGH PRACTICAL EXAMPLES https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free online training ISO 9001:2015 Foundations Course https://advisera.com/training/iso-9001-foundations-course/
- Conformio (online tool for ISO 9001) https://advisera.com/conformio/

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Nov 22, 2017

Nov 24, 2017

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ISO9001 Scope

ISO9001 Scope

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