Products and services in recycling industry

Answer:

The clause 8.5 is referring to the products and services equally. Although you deliver service and not the product, you will have to comply with most of requirements from clause 8.5. Considering the type of business you are in, I would suggest you the following exclusions:
- 8.5.1 f) - validation of product and service
- 8.5.2 Identification and traceability
- 8.5.3 Property belonging to customers and external providers
- 8.5.4 Preservation
- 8.5.5 Post-delivery activities

Of course, you will have to provide justifications for the exclusions and keep in mind that I'm not 100% familiar with your processes, so you will have to check if all these exclusions are possible. The rest of the requi rements in clause 8.5 will apply to your organization.

For more information, see: ISO 9001:2015 clause 8.5 Product realization – Practical examples for compliance https://advisera.com/9001academy/blog/2015/11/03/iso-90012015-clause-8-5-product-realization-practical-examples-for-compliance/

These materials will also help you regarding service provision:
- Book DISCOVER ISO 9001:2015 THROUGH PRACTICAL EXAMPLES https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free online training ISO 9001:2015 Foundations Course https://advisera.com/training/iso-9001-foundations-course/
- Conformio (online tool for ISO 9001) https://advisera.com/conformio/