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ISO 9001 and Customer focus
Regarding customer focus, what are the evidences generally followed?
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Carlos Pereira da Cruz
Oct 15, 2020
An auditor can formulate an idea about how an organization works with customer focus by collecting information about:
- What is being done to enhance customer satisfaction
- How many complaints were received and how they were treated
- What is the performance of indicators about promises made to customers concerning quality, service, delivery date, for example
You can find more information below:
- Handling customer satisfaction with code of conduct and complaints procedure - https://advisera.com/9001academy/blog/2014/07/15/handling-customer-satisfaction-code-conduct-complaints-procedure/
- Free online training ISO 9001:2015 ISO 9001:2015 Internal Auditor Course - https://advisera.com/training/iso-14001-internal-auditor-course/ nal-auditor-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Oct 15, 2020
Oct 15, 2020
Oct 15, 2020