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Quality Culture and Product Risk Assessment
I want some help on how to approach quality culture and product risk assessment.
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Carlos Pereira da Cruz
Mar 06, 2023
Some ideas about promoting a quality culture:
- Focus on your target customers (different customer groups want and value different things and your company cannot serve all at the same time)
- Promote an outside-in approach (it’s not your outputs, it’s your customers needs)
- Measure customer satisfaction
- Promote continual improvement
- Train people
- Support all previous actions with a set of company values acting as a framework
About product risk assessment:
- Answer this question – what can go wrong with your product?
- At the end of life
- While be used by users
- While being delivered
- While being manufactured
Determine risks, and evaluate potential consequences and probability – check this free webinar on demand:
- Free webinar - How To Implement Risk Management in ISO 9001:2015 - https://advisera.com/9001academy/webinar/how-to-implement-risk-management-in-iso-90012015-free-webinar-on-demand/
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Mar 06, 2023