Quality Culture and Product Risk Assessment

Some ideas about promoting a quality culture:

• Focus on your target customers (different customer groups want and value different things and your company cannot serve all at the same time)
• Promote an outside-in approach (it’s not your outputs, it’s your customers needs)
• Measure customer satisfaction
• Promote continual improvement
• Train people
• Support all previous actions with a set of company values acting as a framework

About product risk assessment:

• Answer this question – what can go wrong with your product?
• At the end of life
• While be used by users
• While being delivered
• While being manufactured

Determine risks, and evaluate potential consequences and probability – check this free webinar on demand:

• Free webinar - How To Implement Risk Management in ISO 9001:2015 - https://advisera.com/9001academy/webinar/how-to-implement-risk-management-in-iso-90012015-free-webinar-on-demand/