Guest user Created: Mar 16, 2017 Last commented: Mar 16, 2017

Implementation steps

ITIL & ISO 20000

I'm implementing a Certification Project based on ISO 20000, Kindly help on how I can use these documents for the effective implementation and which document particularly I can start with among the documents u shared

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Branimir Valentic Mar 16, 2017

Answer:
To start with the ISO 20000 implementation, you can follow steps presented in the document:
"ISO 20000 implementation diagram" https://info.advisera.com/20000academy/free-download/iso-20000-implementation-diagram
which is a diagram that shows the ISO 20000 implementation process, from the initiation of the project all the way to the certification.
Additionally, you can use "Project Plan for Implementation of the Service Management System according to ISO/IEC 20000-1" https://info.advisera.com/20000academy/free-download/project-plan-for-implementation-of-the-service-management-system-according-to-iso-iec-20000-1 which will enable you to keep oversight and maintain control. This includes milestones, roles and re sponsibilities…etc. Use this document to structure your ISO 20000 implementation project.
Additionally, follow the folder structure in our documentation toolkit, it will also help you keep progress and control.

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Mar 16, 2017

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